The Impact of Work at Home Set up on Employee Productivity among Concentrix Employees

Abstract ―​

The study aimed to explore the impact of the work-at-home (WAH) setup on employee productivity among Concentrix employees in the Philippines, with a specific focus on how this shift influences work-life balance, performance, and this research aims to assess whether the WAH arrangement has been beneficial for Concentrix employees, particularly in the context of reduced commute times, increased flexibility, and the opportunity to spend more time with family. Concentrix, introduced the work-at home (WAH) setup to maintain productivity. However, the study also recognizes the challenges associated with remote work, such as technological issues, isolation, and difficulty separating work and personal life. This research, using a descriptive research design and quantitative methods, surveys Concentrix employees to measure the effects of the WAH setup on employee productivity. Preliminary findings suggest that employees benefit from a quieter, more flexible environment, which improves focus and work-life balance, ultimately leading to increased productivity. However, some employees report challenges in communication and maintaining work-life boundaries. The study also discusses how employees’ ability to meet performance targets while working from home, highlighting the win-win situation for both employees and employers. This research contributes to the understanding of remote work's impact on employee productivity for Call center companies, offering actionable insights for Concentrix to refine its remote work policies and further enhance employee engagement and performance. By identifying both the advantages and challenges of the WAH setup, the study aims to provide recommendations for optimizing productivity and supporting employees in a remote work environment.